Day one of Connect 2025 features insights on the key trends shaping the future of the credit union industry.

Kim Lear is the founder of Inlay Insights and is leading Filene’s Center for Excellence for the Next Generation of Member Growth. Lear will present her keynote at 9:15 am in the grand ballroom. She will explore the generational and cultural shifts reshaping workforce expectations, member engagement, and consumer behavior. Drawing on longitudinal studies and real-world case examples, Lear will provide context for how we’ve arrived at this moment, and where the credit union movement may be headed.

Anne Arvia, Principal at Cornerstone Advisors, will take the stage at 2:45 pm in the grand ballroom, providing a comprehensive review of the economic and strategic factors influencing the industry. Covering everything from emerging technologies and shifting consumer preferences to regulatory developments and merger trends, Arvia will offer practical takeaways for navigating disruption.