Filene Launches New Center of Excellence and Welcomes Research Fellow

Dr. Quinetta Roberson of Villanova University has been selected as the Diversity, Equity and Inclusion (DEI) research fellow.


The Center of Excellence for DEI will be the first of Filene’s six new centers to launch. This five-year research project will be led by Dr. Roberson and tackle challenges in access to both talent and products and services in the financial services industry. Dr. Roberson will build off of the work that the credit union industry is already doing and conduct applied research on DEI practices in credit unions to serve as a model for the larger financial services sector. Dr. Roberson’s research and practice focus on strategic diversity management, inclusion, organizational justice and leadership.

“What I am most excited about is how this fellowship will combine all of my areas of research to help the credit union industry better understand DEI and how it contributes to organizational effectiveness, influences motivation and how it can move the needle from a scholarly practice to a practical perspective,” said Dr. Quinetta Roberson, Fred J. Springer Endowed Chair in Business Leadership and Professor of Management at Villanova University.

The topic of DEI is not new to Filene or credit unions but there is much work to be done. Dr. Roberson brings a fresh perspective to creating compelling research and actionable ideas for the credit union industry. With her leadership and passion, Filene’s new Center of Excellence will focus on:

Laying the foundation for industry-wide benchmarking of the current state of DEI in credit unions to accurately measure progress. Bringing cutting edge academic research forward by studying the barriers to a more diverse, inclusive and equitable workforce, workplace, and financial services system. Identifying best practices, establishing playbooks, and building tools and guides to implement best practices.

Generous support for the Center of Excellence for Diversity, Equity and Inclusion is provided by State Department Federal Credit Union, Suncoast Credit Union, United Nations Federal Credit Union, UW Credit Union and Xceed Financial Federal Credit Union.