Agencies Encourage Financial Institutions to Meet the Needs of Members Affected by Coronavirus

Federal financial institution regulators and state regulators are encouraging financial institutions to meet the financial needs of customers and members affected by the coronavirus. 

The agencies recognize the potential impact of the coronavirus on the customers, members, and operations of many financial institutions, and will provide appropriate regulatory assistance to affected institutions subject to their supervision. Regulators note that financial institutions should work constructively with borrowers and other customers in affected communities.  Prudent efforts that are consistent with safe and sound lending practices should not be subject to examiner criticism.

The agencies understand that many financial institutions may face current staffing and other challenges.  In cases in which operational challenges persist, regulators will expedite, as appropriate, any request to provide more convenient availability of services in affected communities.  The regulators also will work with affected financial institutions in scheduling examinations or inspections to minimize disruption and burden. For assistance, agency contacts are listed below. View the pandemic planning guide here.

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