Gainesville Member Service Representative I

Apple Federal Credit Union
Under general supervision, but following established policies and procedures performs a broad-range of member service activities in person, by mail, and/or by telephone.

Part Time
City: Gainesville

Why Join Apple?

· Named 2019 Best-In-State Credit Union by Forbes Magazine

· Headquarters state of the art facilities

· Competitive Compensation package (5% 401 k Match / Pension Plan/ Tuition Reimbursement)

· Internal career development opportunities

· Diverse, inclusive, employee-focused work environment

· 21 branches in Northern Virginia with easy commuting distance

Job Duties:

Under general supervision, but following established policies and procedures performs a broad-range of member service activities in person, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members while quickly and efficiently processing transactions. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous and professional manner.

*** Candidates who meet the requirement must be able to commit to two 40 hr week training schedule upon being hired ***


• Represents the credit union to the member, in person, by mail or by telephone in a courteous, professional manner. Gives prompt efficient and accurate service in the processing of all transactions such as deposits, withdrawals, and account transfers. Balances checks and cash to daily cash received vouchers.
• Receives loan payments, checks and cash for deposit into members’ savings and/or checking accounts, verifies amount, and examines checks for proper endorsement, negotiability and inputs information into the computer system via PC. Processes mail transactions, replies to member correspondence by form letter regarding transactions affecting their accounts.
• Provides member basic account information on Loans and Shares products or existing accounts as needed.
• Under the direction of branch management, contacts member in regards to deposit accounts, loan applications, and other products as directed.
• Inputs comments and records member activity in the Synapsys MRM as needed.
• Incorporates the “Pillars of Member Service” into daily activities, including providing friendly, professional service to internal and external members.
• Stays abreast of and follows all Apple FCU products, services, policies, and procedures. Meets all internal training requirements for this position.
• Identifies opportunities for cross-selling and offers Potential Sales Opportunities (PSO’s) as presented in Synapsys and refers members accordingly.
• Processes member requests for share withdrawals.
• Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures. Refers questionable transactions to immediate supervisor.
• Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Inspire Promoters, Challenge Yourself and Own It.
• Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
• Performs other Member Services and clerical duties as assigned by the Branch Manager or Assistant Branch Manager.

Qualifications-all required unless otherwise noted:

• High school diploma or equivalent (GED).
• Minimum (12) twelve months financial institution or cash handling experience.
• Excellent oral and written communication skills.
• Excellent interpersonal and member/customer service skills.
• Ability to learn and cross-sell credit union products and services.
• Attention to detail.
• PC proficient including Microsoft Word/Windows.
• Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc.

Equal Opportunity: Apple Federal Credit Union values, encourages and implements diversity in the workplace.

Employment Type: Part-time

Hours: TBD in interview process /*Candidate must be available to work every Friday and Saturday*

Location: 14385 McGraws Corner Dr. Gainesville, VA 20155