Branch Manager

Performs a variety of duties to coordinate the day-to-day operations of the Branch.

District of Columbia

Job Summary:
Under general supervision, but following established policies and procedures, performs a variety of duties to coordinate the day-to-day operations of the Branch. When interacting with members, performs all duties of an MSR 3 (Loan Counselor), including selling and processing loans, opening, closing and cross-selling new accounts, and answering member questions concerning Credit Union services and performing a variety of account maintenance functions. Responds to questions and/or provides information upon request from internal and external members in a friendly, courteous, and professional manner. Responsible for direct supervision of the MSRs in the successful performance of their duties. Assists members and potential members in understanding and utilizing Credit Union products and services.

Job Description:
1. Ensures member issues are resolved promptly.

2. Ensures the Branch is open and ready to conduct business each business day. Assigns various operational duties, as appropriate, to Member Service Representatives. Ensures service principles are maintained at all times.

3. Performs all duties including but not limited to: selling and processing loans, meeting branch sales goals, explaining savings and checking programs, opening new accounts, IRA’s CD’s, approving checks, and dealing with difficult members.

4. Responsible for supervising Branch personnel to assure a trained, motivated and professional staff capable of providing efficient and effective service while ensuring positive member relations. Schedules, assigns work to, coaches and counsels’ staff. Able to deliver constructive feedback and maintains required personnel documentation. Assists in authoring performance appraisals and gathers data as needed to evaluate staff performance.

5. Assists members in completing loans and related paperwork. Gathers information required to make credit decision. May conduct credit checks and analyze creditworthiness of members for some types of consumer loans. Is knowledgeable and stays abreast of loan underwriting guidelines and policies and procedures. Is fully aware of regulations such as the Fair Lending Act.

Qualification—all required unless otherwise noted:
• High school graduate or equivalent (GED) required.
• Associates degree preferred.
• Minimum three to five years progressively responsible Branch and/or financial institution experience in member service position.
• Thorough knowledge of teller, member service, and loan policies and procedure.
• Must possess excellent interpersonal, problem-solving skills and written and verbal communication skills.
• PC proficient.
• Ability to function in a financial institution Branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc.

Send resume directly to credit union at