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Volunteer Leadership Conference

 


Overview

Maryland DC Credit Union Association and Cooperative Credit Union Association will once again co-host our Annual Volunteer Leadership Conference November 17-19 at The Clarion Hotel in Ocean City, Maryland. 

This popular fall conference brings together credit union volunteers, committee members and key staff from Delaware, D.C., Maryland, and surrounding states for a unique networking and educational experience.

 

CLICK HERE TO REGISTER (Credit Unions and Sponsors)

Schedule

Friday, November 17, 2017


2:00-6:00 PM Registration, First Floor Lobby

 

3:00-4:30 PM Bank Secrecy Act Training
Crystal Hall 1, Second Floor

This session will take a close look at the requirements of the Bank Secrecy Act (BSA) and the Customer Identification Program (CIP), provide an overview of the Office of Foreign Assets Control (OFAC) and the PATRIOT Act, and identify the penalties that regulators could potentially impose on your credit union. The appropriate due diligence, internal control procedures, and independent testing requirements will be covered.

Speaker:  Andre Lucas, Director of Compliance, MD|DC CUA
 
          
5:00-6:00 PM Welcome Reception
Salon A, First Floor

 

Saturday, November 18, 2017

7:30-9:00 AM  Registration & Full Breakfast
Grand Ballroom, First Floor Lobby
 
 
 
9:00-10:15 AM Opening Keynote: 10 Economic, Political & Tech Trends That will Affect Your Credit Union Tomorrow
 
In this entertaining, educational and fast paced session, Washington Post columnist, business owner and author Gene Marks will answer the most significant questions facing your credit union over the next four years. Gene will discuss how the new administration will affect your credit union as a business, addressing such topics as the national debt, deficit spending, tax policy, Federal Reserve policy, health care, and employee compensation. He’ll discuss what effect the soon-to- be largest generation in the U.S. (Millennials) will have on businesses and profits. He’ll also discuss the latest and great technologies you need to know. You’ll walk away knowing the biggest trends that will impact your credit union over the next few years and with an action plan to make profitable decisions.
 
Speaker: Gene Marks, Owner, Marks PC Group
 
 
10:15-10:30 AM Break
 
 
10:30 -11:45 AM General Session 
 
Speakers:  John Bratsakis, President/CEO, MD|DC CUA
 
 
11:45 AM to 12:00 PM Break
 
 
12:00 -1:15 PM Lunch
Grand Ballroom, First Floor Lobby
 
 
1:15- 2:30 PM Breakout Session 1
  • Bank Secrecy Act Training 

This session will take a close look at the requirements of the Bank Secrecy Act (BSA) and the Customer Identification Program (CIP), provide an overview of the Office of Foreign Assets control (OFAC) and the Patriot Act, and identify the penalties that regulators could potentially impose on our credit unions. The appropriate due diligence, internal control procedures, and independent testing requirements will be covered.

Speaker: Andre Lucas, Director of Compliance, MD|DC CUA

 

  • Don’t the Millennials Want What We All Want?

Creative, personal ways to communicate? Marketing that addresses me as an individual? Interesting and engaging content? Much research and attention have been directed to the Millennial market – the oldest of whom are now 35! The results have shaped how we attempt to reach them, but many of those results are indications of how many consumers expect to be reached. After a quick review of consumer demographics by generation, we will take a look at some companies that have made great inroads to the millennial’ as well as the greater consumer market.

Speaker: Bill Nagle, SVP, Professional Development, CCUA

 

  • Litigation Trends that Don’t Suit Your Credit Union

Litigation trends and class-action lawsuits show no signs of slowing in today’s marketplace. Join us as we breakdown the credit union industry’s greatest litigation loss trends—and provide you with actionable insights to help you better manage operational risks and class-action lawsuits. Focus areas will include risk trends impacting credit unions such as collection letters, ATMs, overdraft fees, and the Telephone Consumer Protection Act.

 Speaker: Ken Otsuka, Risk Management Senior Consultant, CUNA Mutual Group

 
2:30 - 2:45 PM  Break
 
 
2:45 - 4:00 PM  Breakout Session 2
 
  • Enterprise Risk Management

Recent years have seen heightened concern and focus on risk management. In fact, NCUA now expects credit unions to have sound risk management processes in place in order to manage the risk associated with their business model and strategies. Many examiners now even insist on continuing education in the area of understanding enterprise risk management for volunteers serving on the board of a credit union. This session will focus on insights into enterprise risk management and compliance with NCUA’s supervisory expectations.

Speaker: Charlotte Whatley, VP Compliance Services, CCUA

 

  • Supervisory Training

Description Coming Soon!

Speaker: Ashley Beach, Attorney, Fox Rothschild


Litigation Trends that Don’t Suit Your Credit Union
 

Litigation trends and class-action lawsuits show no signs of slowing in today’s marketplace. Join us as we breakdown the credit union industry’s greatest litigation loss trends—and provide you with actionable insights to help you better manage operational risks and class-action lawsuits. Focus areas will include risk trends impacting credit unions such as collection letters, ATMs, overdraft fees, and the Telephone Consumer Protection Act.

 Speaker: Ken Otsuka, Risk Management Senior Consultant, CUNA Mutual Group

 

 
4:30 – 6:00 PM  Reception
 
 

Sunday, November 19, 2017

7:00 – 10:00 AM  Breakfast buffet
Horizons Restaurant
 
 
9:00 – 10:30 AM Closing Keynote: Becoming Digital: Welcome to a Whole New World (of Financial Services)
 
Business transformation in the financial services industry - powered by all things digital - is having a profound impact on how credit unions do business, how they strategize about their futures and how they develop and deliver products, service and information for their members. The challenge for credit union leaders is to understand the primary drivers of change that will continue to redefine the future, and how to make certain they have the right strategies and tactics not only to survive but also to thrive! Mark will review the drivers and implications for credit unions of a world that is fast becoming digital and will provide his ideas on how credits unions can find and secure the future in the face of new business models, new competitors, new technologies and new members.
 
Speaker: Mark Sievewright, CEO, Sievewright & Associates  
 
 
10:30 – 11:00 AM  Wrap up – Prize Drawing 
 

Hotels

The Clarion FontaineBleau Hotel

10100 Coastal Highway North
Ocean City, MD

800-638-2100

Double $105
Executive King $125 
Studio King $135 
Cabana $155 

The Clarion FontaineBleau Hotel Reservation form

 

 

Speakers

 

Ashley Beach, Attorney, Fox Rothschild

As a member of the firm's Litigation Department, Ashley focuses her practice on commercial disputes and creditor’s rights. She has successfully represented clients in state and federal court proceedings, as well as magisterial district justice court.

Ashley handles mortgage foreclosures and assists creditors in collecting amounts owed in consumer and commercial matters. Ashley has successfully obtained and collected judgments in numerous common pleas arbitration matters.

Ashley also has experience representing various business organizations in complex commercial litigation matters and has had experience resolving e-discovery matters in federal court.

 

John Bratsakis, President/Chief Executive Officer, Maryland and District of Columbia Credit Union Association (MD|DC CUA)

John has a 28 year history in the Credit Union movement and has an extensive background in credit union operations and advocacy. Bratsakis joined the MD|DC Credit Union Association in 2011 as President/CEO. Prior to joining the Association he Senior Vice President of Baxter Credit Union in Vernon Hills, IL. There he was influential in developing new business relationships with key sponsor companies for the $2.5 billion credit union and represented the credit union at the state and national level regarding governmental/regulatory affairs, as well as managing multiple departments within the credit union. He has also served on the Illinois Credit Union League and Service Corporation Board of Directors for over 10 years, serving as Chair from 2008 to 2010. 

John is a Board Member and Secretary for AACUL, along with being Chair of AACUL’s Communications Task Force. He also serves on the system wide CUNA Awareness Committee, and is an InfoSight Board Member and Chair of the Plexcity Board. John has sat on the National Credit Union Roundtable and CUNA Governmental Affairs committees.
Preceding Baxter, John was President & CEO of Community Trust Credit Union, a $160 million credit union in Gurnee, IL. He has also held management positions with United Federal Credit Union in Michigan as VP of Operations from 2005 – 2007 and a variety of management positions with Teachers Credit Union in Indiana.

 

Paul Gentile, President/CEO of the Cooperative Credit Union Association

Paul Gentile is the President/CEO of the Cooperative Credit Union Association, the trade association serving credit unions in Delaware, Massachusetts, New Hampshire and Rhode Island. Gentile joined the Association in January of 2014, spearheading the merger of the Massachusetts Credit Union League, the New Hampshire Credit Union League, and the Credit Union Association of Rhode Island into the Cooperative Credit Union Association. The Delaware Credit Union League joined the Cooperative Credit Union Association in July, 2016.

Prior to that, Gentile was an Executive Vice President with CUNA based in Washington D.C. Gentile was president/CEO of the New Jersey Credit Union League, the state trade association for New Jersey’s credit unions from 2007-2013. Gentile re-energized the New Jersey Credit Union League by launching new branding efforts, programs, and political action. Under Gentile’s direction the League launched the “Banking You Can Trust” consumer awareness campaign and led the passage of public deposit legislation in the face of intense banker opposition.

Gentile has also served as the editor and publisher of Credit Union Times, a national weekly publication covering the credit union movement. He has written hundreds of articles on all facets of the credit union movement and authored a popular opinion column. He spent 11 years with Credit Union Times.

Gentile believes credit unions play a vital role in the financial services industry by offering consumers a lowcost, high-quality financial experience. He is an advocate of regulatory flexibility for credit unions so they can provide their services to more consumers, and believes overregulation is a challenge the system must work together to prevent.

 

André Lucas, Director of Compliance, Maryland & District of Columbia Credit Union Association (MD|DC CUA)

André Lucas is Director of Compliance at the Maryland & District of Columbia Credit Union Association. André began his career in the financial industry as a Loan Officer/Collector with American Finance Company in 1977. Spending a large portion of his workweek collecting in the field, André quickly became recognized for his strong ability to collect face-to-face and recover collateral.

His current responsibilities include an active involvement in consulting with affiliated credit unions on operational issues, policies and procedure development, and federal and state compliance issues. André also provides training in the areas of Bank Secrecy Act (BSA) and Collections, and conducts on-site BSA testing/reviews for affiliated credit unions.

Originally from Washington, DC, Andre holds CUNA's Certified Credit Union Compliance Expert (CUCE) and BSA Compliance Specialist (BSACS) designations.

 

 

Gene Marks, Owner, Marks PC Group

Gene Marks is a columnist, author, and small business owner. Gene writes every day on business, politics and public policy for the Washington Post and weekly for Forbes, Fortune, Fox Business, Inc. Magazine, Entrepreneur and the Huffington Post. 

Gene has written 5 books on business management, specifically geared towards small and medium sized companies. His most recent is The Manufacturer’s Book of Lists.

Nationally, Gene appears on Fox News, MSNBC and CNBC discussing matters affecting the business community. 

Through his keynotes and breakout sessions, Gene helps business owners, executives and managers understand the political, economic and technological trends that will affect their companies so they can make profitable decisions.

Gene owns and operates the Marks Group PC, a highly successful ten-person firm that provides technology and consulting services to small and medium sized businesses. 

Prior to starting the Marks Group PC Gene, a Certified Public Accountant, spent nine years in the entrepreneurial services arm of the international consulting firm KPMG in Philadelphia where he was a Senior Manager.

 

Bill Nagle, SVP of Professional Development, Cooperative Credit Union Association

Bill Nagle has been with the Cooperative Credit Union Association for over fifteen years. He now leads the Professional Development department for the Association, managing conferences, seminars, webinars and their Network system. For 20 years previously, he worked in retail banking for a variety of financial institutions in and around the Boston area before moving to the credit union movement. 

Mr. Nagle also produces and delivers training programs for Association members at its headquarters as well as conducts customized, on-site training on a variety of topics important to credit unions today, including compliance and regulations, sales and service, communication, and supervisory, management and leadership skills. He is a certified DiSC program facilitator, and a CUNA “Creating Member Loyalty” certified service and sales trainer. Mr. Nagle is a graduate of the Massachusetts School of Financial Studies, the New England College of Finance and holds a B.S.B.A. as well as a graduate certificate in Organizational Communication, both from Northeastern University.

 

Ken Otsuka, Risk Management Senior Consultant, CUNA Mutual Group

Ken Otsuka is a senior consultant in Business Protection Risk Management for CUNA Mutual Group. In this role he assists credit unions in identifying areas of risk in their operations and recommends ppropriate loss controls to reduce loss exposure.

Otsuka joined Risk Management in 1990 after spending eight years as an auditor with another insurance company and is also responsible for researching and analyzing emerging risks for product development along with developing resource and other training material for credit unions. A graduate of Northern Illinois University, Otsuka earned a bachelor’s degree in accounting. He received his Certified Public Accountant (CPA) designation in 1982.

Otsuka is frequently asked to speak by various organizations on a variety of fraud and compliance topics. He also provides training for credit union employees. Otsuka is considered an expert on Federal Reserve Regulation CC and often conducts training seminars on the regulation.

 

 

Mark Sievewright, Founder/CEO, Sievewright & Associates

With more than 30 years of financial services experience, Mark is a highly respected financial services industry thought-leader and a renowned public speaker. He is the founder and CEO of Sievewright & Associates, offering research, consulting and speaking services designed to help credit unions design and execute successful business growth strategies.

Mark has held senior leadership positions at HSBC, MasterCard International, Payment Systems Inc. (where he served as CEO), TowerGroup (where he served as CEO), and Fiserv (where, until March 2017, he served as Vice Chairman and president of the company’s Credit Union Solutions division). At Fiserv, Mark and his team of 1,500 associates supported the technology needs of more than one-third of America’s credit unions.

Since 1999, Mark has worked with numerous credit unions in the successful formulation and execution of their strategic plans. He has spoken at more than 250 financial services and client events, and is the recipient of a number of industry awards. In 2010, Mark was merited the Ambassador Award by the World Council of Credit Unions (WOCCU) for helping credit unions better understand and capitalize on their market strengths; and, in 2015, he finished runner-up in Credit Union Times’ 25th anniversary contest to find the most influential leader in the credit union movement since 1990.
A native of Wales, U.K., Mark emigrated to the United States in 1997 and is a U.S. citizen.

 

 

Charlotte Whatley, Vice President of Compliance Services, Cooperative Credit Union Association

Charlotte Whatley is currently the Vice President, Compliance Services for the Cooperative Credit Union Association. Since 1990, she has assisted credit unions with operational needs, regulatory compliance, and enterprise risk management. Charlotte is an editor of InfoSight, the Association’s online compliance resource.

In addition, Charlotte oversees CCUA’s Credit Union Compliance Specialist Program and ComplySight. Charlotte holds a B.S. in Psychology from Alfred University in New York and a Masters in Business Ethics and Compliance from the New England College of Business and Finance.

In 2007, she was certified by the Credit Union National Association as a Credit Union Compliance Expert (CUCE), in 2008, as a Bank Secrecy Act Compliance Specialist (BSACS), and in 2013 as a Credit Union Enterprise Risk Management Expert (CUERME).

 

 

 

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