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CFPB Issues Request for Information on Consumer Complaints and Inquiries

Mon, Apr 16, 2018

The Consumer Financial Protection Bureau (Bureau) has issued a Request for Information (RFI) on its handling of consumer complaints and inquiries. The Bureau is seeking comments and information from interested parties to assist the Bureau in assessing its handling of consumer complaints and consumer inquiries and, consistent with law, considering whether changes to its processes would be appropriate. To date the Bureau has received 1.5 million consumer complaints. This is the 12th in a series of RFIs announced as part of Acting Director Mick Mulvaney’s call for evidence to ensure the Bureau is fulfilling its proper and appropriate functions. This RFI will provide an opportunity for the public to submit feedback and suggest ways to improve outcomes for both consumers and covered entities. 

The RFI on consumer complaints is available at: https://files.consumerfinance.gov/f/documents/cfpb_rfi_consumer-complaints-inquiries_042018.pdf 

The CFPB will begin accepting comments once the RFI is printed in the Federal Register, which is expected to occur on approximately April 16th. The RFI will be open for comment for 90 days.