Thu, Sep 14, 2017
The Sandusky Group communications skills seminar,"Perception Pyramid for Credit Unions," will be held 9 am - 1:00 pm on Tuesday, November 14 at the MD|DC Credit Union Association's Columbia office. It's a customized, interactive workshop designed to improve employee performance and member satisfaction.
The program will help Member Service Reps, Branch Managers, Product Experts, and other professionals formulate and articulate their communication with members in ways that expand the Credit Union's reputation and relationship with members, increase product and service awareness by members, enhance the Credit Union's profitability, and expand the Credit Union's reach as the member's primary financial institution.
Find out how to translate your expertise in the field of financial services into powerful communication skills that give your organization a competitive advantage. The foucs will be on helping maximize interactions with members in ways that reflect your corporate brand, culture and core values, enhance your organization's reputation and relationship with members, and expand your influence and product/services relationship with members and achieve growth and sales goals.
The seminar, led by Gerry Sandusky, will help your team achieve using the following three-stage program:
- Perception Pyramid Seminar-half day, interactive seminar
- E-mail follow up for seminar attendees
- One-on-one follow-up coaching for selected employees
Perception Pyramid for Credit Unions
9 am - 1:00 pm
Tuesday, November 14
MD|DC Credit Union Association
8975 Guilford Rd., Suite 190
Columbia, MD 21046