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NCUA Hosting Complaint Process and Fair Lending Oversight Webinar

Mon, Oct 26, 2015

Alexandria, Virginia

The NCUA will host a webinar, “Consumer Complaint Handling and Fair Lending Oversight,” on Thursday, Oct. 29, 2015, beginning at 3 p.m. Eastern.

Online registration is now available here. Participants will also use this link to log into the webinar. Registrants should allow pop-ups from this website. There is no charge. 

During this 90-minute webinar, Gail Laster, Director of NCUA’s Office of Consumer Protection, and staff from the Division of Consumer Affairs and the Division of Consumer Compliance Policy and Outreach will discuss:


  • Improvements to NCUA’s Consumer Assistance Center complaint handling process;
  • Effective credit union fair lending oversight practices; and
  • Standards for finding practices to be unfair, deceptive, or abusive.


Participants may submit questions in advance at The subject line of the email should read “OCP Webinar.” Participants with technical questions about accessing the webinar may This webinar will be closed-captioned and then archived online approximately three weeks following the live event.

The Office of Consumer Protection’s Division of Consumer Affairs is responsible for consumer complaints, overseeing the Consumer Assistance Center, financial literacy, and the consumer website, The Division of Consumer Compliance Policy and Outreach is responsible for consumer compliance policy and rulemaking, fair lending examinations, interagency coordination on consumer compliance matters, and outreach.

Related consumer compliance regulatory resources are available here. For more information, please visit NCUA’s Office of Consumer Protection webpage or call 703-518-1140.