Thu, May 28, 2015
Member Engagement on the Front Lines will feature Julie Ferguson, a popular credit union advocate who will share experiences and stories that will make attendees take a closer look at their daily interaction with members. This full-day session promises to be fun, interactive and educational. Participants will return to the credit union with renewed commitment to engaging members and providing phenomenal service.
Julie Ferguson is adept at providing new sales and service tools to front line staff and management to enhance existing member relationships. A teacher at two CUNA Management Schools, she’s also a frequent speaker at CUNA and CUES conferences.
Tuition for this full-day session is $290 for credit unions with >$50M in assets, $145 for credit unions with <$50M in assets and $72.50 for credit unions with <$10M in assets.
Credit unions with up to $150M in assets may be eligible for up to 75% tuition reimbursement from the Credit Union Foundation of MD|DC.