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Improve Your Members' Experience Through a Collaborative Journey Mapping Workshop

February 21st, 2018 8:30 AM – 4:30 PM

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Improve Your Members' Experience Through a Collaborative Journey Mapping Workshop 
February 21, 2018
8:30 am – 4:30 pm

Session Overview 
As part of MD|DC Credit Union Association's (MDDCCUA) commitment to be credit unions' strategic ally, we are always looking for ways to help credit unions build a stronger connection with their members by establishing meaningful and yet seamless interactions. To that end, MDDCCUA has teamed up with the Filene Research Institute to further explore the link between Member Effort and Member Loyalty. 

 
This fun and interactive session, will bring participants together to document the current member experience, and then strategize on what the dream state could look like in the future.  We will leverage the group's collective experience, innovative brains, and "Thinking Hat" styles to design ways to reduce the effort that members expend when they interact with MD| DC credit unions.
 
Join us Wednesday, February 21st from 8:30 am -4:30 pm to Improve Your Members' Experience Through a Collaborative Journey Mapping. 
 
An overview of the Member Journey experience can be found here.
 

Please complete this form confirming your participation by February 15.

Session Agenda
8:00 am to 8:30 am - Signing in, networking, breakfast
8:30 am to 4:30 pm - Training (Lunch included)

Your Session Speakers 

Elry Armaza

Cortney Angeley

 

 

Session Fees
$95/per person

Tuition Reimbursement
Maryland and D.C.-based credit unions with up to $150 million in assets may be eligible for up to 75% educational reimbursement from the Credit Union Foundation of MD & DC.

MD|DC CUA
8975 Guilford Road
Suite 190
Columbia, 21046

Event Info

When

February 21st, 2018 8:30 AM – 4:30 PM

Where

MD|DC CUA
8975 Guilford Road
Suite 190
Columbia, 21046

Contact

Phone: 4433250772
Email:

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