8975 Guilford Road
Columbia, MD 21046-2386
You must log in to the MDDCCUA website before you can register.
Onboarding New Members is a dues-supported training event.
Tuition has been reduced by 50% (no charge for credit unions <$2M).
This half-day class will explore the best practices in onboarding new members. The specific areas of discussion will include:
Resources will include sample scripting to be used in the follow-up calls.
Nick Koumentakos serves as Chief Services Officer for the Maryland & DC Credit Union Association focusing on the association’s Signature Events, Training, and Strategic Partnerships.
Prior to joining the association, Nick led the Sales & Service activities in the Mid-Atlantic for a top 10 financial institution. Nick partnered with a cross-functional team in developing the process that reduced new member attrition and increased and accelerated new member adoption of products and services. In addition to growing share of the wallet and service satisfaction, Nick also managed the sales training and coaching function. A certified coach, trainer and instructional designer Nick is adept at introducing practical and repeatable behaviors to help turn inconsistent performance into consistently higher results. With more than 25 years of sales and service experience, Nick brings contagious passion for excellence to all of his participants.
Tuition Reimbursement – New Asset Ceiling Eligibility!
Maryland and D.C.-based credit unions with up to $150 million in assets may be eligible for up to 75% educational reimbursement from the Credit Union Foundation of MD & DC. For details and an application, visit http://www.cufound.org/training.htm or contact Training Director Diane Pinter, firstname.lastname@example.org or 443-325-0779.
July 9th, 2013 9:00 AM – 12:00 PM