October 2nd, 2012 10:00 AM – 12:00 PM

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Balancing Compliance, Income Performance and Member Satisfaction - Cheryl Lawson, JMFA Executive Vice President

While providing the types of services consumers need in today’s environment is challenging, credit unions can survive and prosper by starting out with compliant products and educating their employees about how to explain the value of their products to members. This simple combination will result in fewer regulatory concerns, stronger member relationships and the ability to maintain a healthy bottom line without having to raise fees or initiate new service charges.

Attendees will receive expert advice on:

• What the current regulatory focus on full-transparency and disclosure for
financial products means for credit unions;

• How to deal with challenges posed by the Consumer Financial Protection

• What pro-active steps can be taken to avoid unintended consequences of
new regulations and legislation on financial products; and

• How to overcome lost income due to changes in interchange fees and
Force Pay debit card transactions with better member education on the benefits
of overdraft services.


JMFA is a leading performance-improvement consultant to the credit union industry.  Their consistent, exemplary performance and the success of their programs have made them the preferred provider for several industry groups including MDDCCUA and CUNA Strategic Services.   


MD|DC Credit Union Association
8975 Guilford Road
Suite 190
Columbia, MD 21046

Event Info


October 2nd, 2012 10:00 AM – 12:00 PM


MD|DC Credit Union Association
8975 Guilford Road
Suite 190
Columbia, MD 21046


Phone: 443-325-0781

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