215 Paca Street
Cumberland, MD 21501
Creative Debt Collections - May 12, 2012
Two sessions: 9 a.m. to noon and 1 to 4 p.m.
Potomac Federal Credit Union, 215 Paca Street, Cumberland, MD 21501
• Collections vs. Financial Counseling
• Reports – Policies & Procedures
• Relationship with 3rd Party Collections
• How flexible is your collection process?
• Best Practices
Who Should Attend?
This session will benefit all credit union professionals invloved with the collection process.
André began his credit union career as a Collection Officer with Pentagon Federal Credit Union in January 1984. In July 1986, he accepted the position of Collections Manager with CommonWealth One Federal Credit Union (formerly AMC FCU) in Alexandria, Virginia. During his twenty years there, André was one of the first elected officers for the Capital Area Collection Managers Roundtable Group, serving as the first Chairman from 1995 through 1998, Vice Chairman in 2000, and again as the Chairman in 2001 and 2002. His involvement with the roundtable also led him to Chair the committee that provides assistance and collections training to small credit unions.
André’s current responsibilities include an active involvement in consulting with affiliated credit unions on operational issues, policies and procedure development, and federal and state compliance issues. André also provides training in the areas of Bank Secrecy Act (BSA) and Collections, and conducts on-site BSA testing/reviews for affiliated credit unions.
Originally from Washington, DC, Andre holds CUNA's Certified Credit Union Compliance Expert (CUCE) and BSA Compliance Specialist (BSACS) designations.
May 12th, 2010 9:00 AM – May 18th, 2010 4:00 PM