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Member Service Center Representative

Organization Name: 
Mid-Atlantic Federal Credit Union
Position Description: 

Recognized by the Alliance for Workplace Excellence as a Great Place to Work in Montgomery County Maryland, we offer a family-friendly working environment, promotional opportunities and outstanding benefits which include:
• Immediate participation in our Medical, Dental, Vision & Prescription Coverage
• Immediate participation in our 401(k) Retirement Plan and 4% company match
• Company-paid life and AD&D insurance, STD and LTD insurance
• Tuition Assistance Program
• Paid Time Off and Paid Holidays
• Wellness Program
MID-ATLANTIC FEDERAL CREDIT UNION is in search of a Member Service Center Representative.

Job Description

Provide quality member service by telephone and electronic means. Responsible for building member relationships, cross-selling the Credit Union's products and services, interviewing for loans, disbursing loans, providing product/service information, opening new accounts and handling various member transaction requests. Resolves member related issues. Will conduct research as needed to provide the appropriate solution.

Participates in the Saturday staff rotation in the MSC as needed.


Ideal candidate will possess six months to two years of previous financial institution, phone, new account and loan experience are preferred. Work involves extensive personal contact with members and/or is usually of a personal or sensitive nature therefore, effective verbal and written communication skills are essential. The ability to speak Spanish with fluency is a plus. Computer proficiency with MS Office applications is also essential. Job is located in a general office environment and accomplished by using a personal computer, telephone, TDD, fax machine, calculator, scanner, encoder, and copier.

To Apply:

Applications/resumes will only be accepted via our career website at:

Mid-Atlantic Federal Credit Union is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

Application Instructions: 

To Apply:

Applications/resumes will only be accepted via our career website at:

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