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Collections Supervisor

Organization Name: 
Interior Federal Credit Union
Position Description: 

Under general supervision, but following established policies and procedures, supervises and coordinates the Collection activities of the Credit Union. Ensures Collection activities are in compliance with state and federal regulations and CU policies and procedures. Maintains the delinquency rate according to Credit Union goals and maximizes the charge-off and recovery process. Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.

Position Requirements: 

High school diploma or equivalent (GED). AA degree or College coursework in Business and/or Finance preferred. Minimum 5 years experience working with consumer loan collections and delinquencies preferably in a financial institution and a minimum of two years previous supervisory experience of professional staff. Demonstrated knowledge of Fair Credit Debt and Collections Act and lending policies and procedures. Excellent organizational, analytical and problem solving skills. Ability to deal with difficult members, resolve problems and work well under pressure. Ability to handle multiple projects/priorities. Must possess a strong service orientation. Extensive telephone work. Excellent verbal, written, telephone and interpersonal communication skills. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc. Travel required.

Application Instructions: 

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