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Technical Support Analyst

Freedom Federal Credit Union

Location: Bel Air, MD

Schedule: Full-time

Position Overview


The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great employee experience. We value our employees not just for their talent, but also for the difference they make to our members and the Harford County and Baltimore County communities we serve. We strive to help our employees live up to their fullest potential, and, with that in mind, provide each of them with a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We’re looking for people to join our team, who share our vision and passion to make a positive financial impact on our members’ lives. If you’re ready to take the next step, join Freedom to truly make a difference.

This position is eligible for a $500 sign-on bonus.

Education & Experience

The primary role of the Technical Support Analyst is to provide technical support for Freedom information systems and services to ensure the security, integrity, and reliability of member information. The Technical Support Analyst is responsible for the implementation, maintenance and support of all personal computing hardware, software, and business software systems. Including Tier-2 end-user support and the installation, maintenance and support of computers, servers, software, networking components, management software, telecommunications equipment, cabling, backup and recovery, and compliance management via desk side, phone or remote.

The Technical Support Analyst responsibilities include the maintenance and support of all infrastructure and banking support systems, The configuration, administration, and maintenance of business applications, maintain/review/audit user IDs and application access control reports, diagnose and resolve hardware, software, or other network and system complications, research and implement new technologies by attending seminars and classes, provide operational and Tier-2 technical support, ensure network connectivity throughout Freedom’s LAN/WAN infrastructure, coordinate with vendors and staff to facilitate purchases, communicate status and details on work tickets, calls, projects, tasks and support requests to the affected end users and/or requester and other related IT duties. The work is generally sedentary although some work may require travel between branches for onsite repairs, maintenance, and meetings.

This position complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Maintenance of confidentiality of current, past, and potential members and their personal and financial information.



•    High school diploma or GED.

•    Some College is required; College Degree Desired.

•    Two-Five years related experience.

•     Certifications in one or more of the following is desired: Microsoft Windows, Network+, and A+.

•     An associate degree in computer science, information systems, applied mathematics, or other related field and two or more years of related experience is preferred. However, considerations will be made based on cumulative experience, training, and certifications.

•     A combination of training, certifications, education, and experience equivalent to four years is required.

•    Specialized experience, certifications, and training in any of the following categories will be considered towards the four years of experience or training:

Cisco Network Administration (Switches, Routers, Hubs)

Desktop management software

Information Security

PC and Server Configuration Management

Anti-Virus (deployment and administration)

E-Mail Services

Telecommunication Systems


Active Directory

Network Administration



Security +


Microsoft Windows

Additional Comments


Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford and Baltimore Counties. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in Harford and Baltimore Counties. To learn more, visit

Freedom provides employees with competitive compensation, an excellent benefit package that includes medical, dental, an employer matching 401(K) Plan, generous paid time off, life insurance, short term and long-term disability insurance, tuition reimbursement, and career advancement opportunities.

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Veteran status and will not be discriminated against on the basis of disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at for assistance.

How to Apply

Please apply using the link provided:

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