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Operations Support Representative II/III – Legal

MECU Credit Union

Location: Baltimore, MD

Schedule: Full-time

Position Overview

Company Summary:

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE – our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary

OPERATIONS SUPPORT REPRESENTATIVE II

With moderate supervision, administers all back office functions for Legal Services including but not limited to: garnishments, subpoenas, levies, bankruptcy notifications, death claims, power of attorney notifications, letters of administration and CUNA insurance claim filings.

Establishes or maintains appropriate files and records in accordance with legal and regulatory guidelines. Daily review of reports. Ensures the established operating schedules are met. Assist members and staff with Legal Service inquires. Position requires periodic communications with members and counsel, sometimes complex or difficult nature.

Interaction with credit union counsel as needed for advice. May have to represent MECU in court as dictated by legal system. A basic understanding of specific legal terminology and specific formatting is required. Ability to perform the functions of Operations Support Representative I.

 

OPERATIONS SUPPORT REPRESENTATIVE III

With minimum supervision, administers all back office functions for Legal Services including but not limited to: Garnishments, Subpoenas, Levies, Bankruptcy Notifications, Death Claims, Power of Attorney Notifications, Letters of Administration and CUNA Insurance Claim Filings.

Establishes or maintains appropriate files and records in accordance with legal and regulatory guidelines. Daily review of reports. Ensures the established operating schedules are met. Assist members and staff with Legal Service inquires. Position requires periodic communications with members and counsel, often of a complex or difficult nature.

Interaction with credit union counsel as needed for advice. May have to represent MECU in court as dictated by legal system. An understanding of specific legal terminology and specific formatting is required often handling the more complex services. Ability to perform functions of Operations Support Representative I and II – Legal Services.

Education & Experience

Education

  • High School Diploma (general studies) – Required
  • General Education Degree (GED) – In Lieu of H.S. Diploma

Experience

  • OSR II – Two (2) years of Financial Institution – Required
  • OSR II – Two (2) years of Legal Services – Required
  • OSR II – One (1) year of Credit Union Systems – Required
  • OSR II – One (1) year of Computer/PC – Required
  • OSR III – Three (3) years of Financial Institution – Required
  • OSR III – Three (3) years of Legal Related Services – Required
  • OSR III – Three (3) years of Credit Union Systems – Required
  • OSR III – Three (3) years of Computer/PC – Required
  • OSR III – Three (3) years of Financial Institution – Required
  • Experience by attending seminars/webinar legal issues

Requirements

Qualifications and/or Additional Functions

Ensures work is done correctly, meet deadlines. Takes action in order to solve problems so work can be completed in a timely manner. Stays open to and learns from feedback. Uses data and facts in order to make day-to-day decisions and involves others as needed. Uses policies and procedures to make good decisions.

Proficient in computer applications such as Microsoft office suite and core system functions. Knowledge of banking regulations preferred.

Additional Comments

Physical Demands

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

How to Apply

www.mecu.com/careers

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