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Operations Specialist

Lafayette Federal Credit Union

Location: Rockville, MD

Schedule: Full-time

Position Overview

Welcome to Lafayette Federal Credit Union Careers! Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in our endeavor to be the premier financial partner for every one of our members.

  • Can you troubleshoot and resolve internal inquiries in a timely, and professional manner?
  • Do you provide professional support, accurate information, and friendly service?

If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Operations Specialist to join our dynamic team!

About us:

Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also ranked #12 in S&P Global’ s Top Performing Credit Union’s in 2022 for the second year in a row!

Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

About the role:

We are currently seeking an Operations Specialist to provide day-to-day member account servicing such as account inquiries, transaction adjustments, and research requests. The ideal candidate will utilize tact and experience-based knowledge to resolve complex member problems, explaining specific policies and procedures, while representing the Credit Union in a professional manner and maintaining positive member relations.

Education & Experience


Two years to five years of similar or related experience.


A 4-year college degree is preferred but completion of a 2-year college degree or specialized course of study at a business or trade school with an equivalent number of years of experience may be substituted for education.


A day in the life of an Operations Specialist will include:
  • Providing all members with professional support, accurate information, and friendly service.
  • Utilizing tact and experience-based knowledge to resolve complex member problems, explaining specific operational policies and procedures, while representing Lafayette Federal in a professional manner.
  • Troubleshooting and resolving internal inquiries in a timely, friendly and professional manner.
  • Maintaining positive member relations while adhering to policy and procedures.

Additional Comments

Top benefits or perks:

Joining Lafayette Federal comes with perks to support you in your personal and professional journey.

We provide employees with a generous benefits package including:

  • Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) 
  • Fully funded deductible (HMO Plan)
  • 401k employer matching contribution 
  • Income protection with life insurance, short and long-term disability
  • Paid time off & holiday leave
  • Educational assistance
  • Commuter benefits program and more

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

How to Apply

To apply to this position, please use the following link:


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