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Member Solutions Representative (Collector)

Freedom Federal Credit Union

Location: Gunpowder, MD

Schedule: Full-time

Position Overview

The Member Solutions Representative (Collector) performs a variety of investigative and administrative duties relating to the collection of the delinquent loan, negative balance, and charge-off portfolio. The primary responsibilities include coordinating the collections operation, so all delinquent accounts are contacted early, and payment arrangements are made to alleviate further collection action and mitigate the risk of loss. Member Solutions Representatives (Collector’s) will locate and contact members by utilizing available collection tools, encourage repayment, provide financial counseling, and document all collection activities. Member Solutions Representatives (Collector’s) will determine the reasons for delinquency and make appropriate arrangements to ensure accounts are current. MSR’s are required to monitor all accounts to ensure arrangements are kept and inform management of activities and any complications. This position complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Maintains confidentiality of current, past, and potential members and their personal and financial information.

Education & Experience

• High School Diploma/GED
• 1-year of experience minimum, 2 years or more is desired
• Knowledge of banking and reporting of financial data
• Knowledge of laws, legal codes, court procedures, precedents, and government regulations
• Knowledge of federal and state bankruptcy codes as well as repossession and collection laws
• Excellent problem solving and critical thinking skills
• Knowledge of principles and processes for providing customer and personal services
• Excellent written and oral communications skills
• Knowledge and understanding of credit union products

Additional Comments

About Us:
The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great employee experience. We value our employees not just for their talent, but also for the difference they make to our members and the Harford County and Baltimore County communities we serve. We strive to help our employees live up to their fullest potential, and, with that in mind, provide each of them a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We’re looking for people to join our team, who share our vision and passion to make a positive financial impact on our members’ lives. If you’re ready to take the next step, join Freedom to truly make a difference.


Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford and Baltimore Counties. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in Harford and Baltimore Counties. To learn more, visit

How to Apply

How to Apply:

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