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IT Specialist

Treasury Department Federal Credit Union

Location: 1101 2nd St NE DC, DC

Schedule: Full-time

Position Overview

As an IT Specialist at TDFCU, you will play a crucial role in providing technical assistance and support for internal systems and users. This position requires a proactive individual with strong problem-solving skills and a passion for leveraging technology to improve operational effectiveness.

Duties and Responsibilities:

· Troubleshoot common technical issues such as drivers, network connectivity, password lockouts and knowledge of general desktop applications.

· Install or modify data communication systems. Provide technical assistance and consultation in the use and operations of complex computer operating systems.

· Investigate new techniques, equipment, and data processing methods. Evaluate technical requirements for new or upgrades in hardware/software.

· Provides triage for helpdesk activities. Maintains workflows, diagrams, databases and libraries including systems security functions.

· Design and maintain systems documentation according to policies and standards. Ensure that documentation meets all security regulations for the credit union.

· Coordinate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.

· Partner with manager to evaluate technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.

· Evaluate and procure new technology and computer supplies

· Coordinate the services of vendors and review vendor contracts for compliance. Function as the contracts administrator for all outsourced technology services.

· Ensure that all software licenses and security certificates are maintained.

· Maintain administrative access for defined systems.

· Perform other related duties as assigned.

 

Education & Experience

Associates degree in a computer related or information systems field. May consider appropriate certifications within computer, network, or information systems.

 

 

Requirements

· Minimum of 2 years related experience in financial institution/ credit union

· Extensive knowledge of computer hardware and software, particularly Microsoft suite of products.

· Ability to execute judgement to apply broader aspects of established practices to situations.

· General understanding of security and network technologies (firewall, VPN, spam filter, etc.).

 

How to Apply

Please email careers@tdfcu.com with resume and cover letter if interested.

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