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Debt Resolutions Specialist (Collector)

Interior Federal

Location: Reston, VA

Schedule: Full-time

Position Overview

Responsible for preserving the Credit Union’s assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Processes charge-offs and brings major issues or concerns to the attention of the Debt Resolutions Manager. Monitors and works the Overdraft Privilege Program (ODP) reports daily. Works with members and Collections Agency in setting up Fresh Starts, posts payments, and file maintains accounts. Processes charge-offs. Brings major issues or concerns to the attention of the Debt Resolutions Manager. Maintains accurate files, notes, and reports on all collection’s activity. Respond to consumer disputes from Credit Bureau Agencies to ensure proper reporting of account activity.

Education & Experience

One year to three years of similar or related experience. A high school education or GED.


Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Must have good communications skills and experience with Symitar. Ten key calculator, computer, and keyboarding skills. An ability to lift or pull up to 25 pounds (files, file cabinets, file boxes, etc.). Financial institution office environment requiring the use of standard office equipment including computer, fax, copier. Some travel required.


How to Apply

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