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Collections Officer

Dept. of Commerce Federal Credit Union

Location: Washington, DC

Schedule: Full-time

Position Overview

The Department of Commerce Federal Credit Union is seeking a Collections Officer to join our collections department. The successful candidate must be a detail-oriented, energetic, go-getter who is knowledgeable of all collections and bankruptcy laws. The role of the Collections Officer is to preserve the credit union’s assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.

Education & Experience

High School Diploma or GED.

3-5 years of collections experience in a financial institution or like industry.

Experience with Symitar (Episys) is preferred.


Contacts delinquent and negative balance accounts by phone, mail and email

Determine the reason for delinquency, make appropriate arrangement to bring the account current, negotiate extension agreements

Document all collection activity, payment arrangements and correspondence.

Ensure collection process is conducted in accordance with credit union policy, bankruptcy code, legal regulations, and Fair Debt Collection Practices and governing state laws.

Skip trace to locate members utilizing available collection tools.

Inform management of trends in loan underwriting contributing to delinquent/charge-off loans.

Other related duties as assigned.

Additional Comments

The Department of Commerce Federal Credit Union is a community based financial institution located in Washington, DC. The credit union prides itself on its member services that harkens to the day when every member was known by their first name. Its field of membership includes most Department of Commerce employees and anyone who lives, works, worships or goes to school in Washington, DC. Established in 1933 the credit union has grown to over $400 million in assets with over 24,000 members. The credit union is very strong financially with consistent bottom line performance exceeding peer averages. The credit union offers a competitive salary and benefits package.

How to Apply

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