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Romney FCU Gets Its First ATM from Dolphin Debit

Romney Federal Credit Union wanted to better serve members in their community with an ATM. They found the perfect partner in Dolphin Debit

The Romney, West Virginia-based credit union has strong ties to the community and wanted to better serve their membership while providing access to cash for non-members.

This led them to look for an ATM provider. But the credit union had little experience operating or managing an ATM.

“We wanted an ATM to better serve our membership after hours and on weekends,” said Beth McDonald, CEO of Romney FCU. “We didn’t have the staff or experience to take on all the vendors, compliance and troubleshooting issues.

McDonald and the staff at Romney turned to Dolphin to provide a solution, “Dolphin consulted with us on a plan and delivered. We have an ATM that provides great access, and we don’t have to worry about it. Dolphin takes care of everything. We have been very pleased with their service and response.”

“ATM Outsourcing for smaller credit unions and community banks is a perfect fit,” said Joe Woods, Senior Vice President of Marketing & Partnerships at Dolphin Debit. “Branch staff should be focused on the account holder. Managing an ATM in-house puts too much burden on staff with managing vendors, compliance, and other issues. Dolphin takes care of all the nuisance work and operations.”

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