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JMFA Webinar: How to Communicate Overdraft Options Successfully

Gain insight into how to empower your frontline staff to provide effective and consistent communication about your overdraft services. It’s not only critical for protecting reputational risks but also to improve member service.

Make plans to attend JMFA’s 30-minute webinar on Thursday, 9/28 at 3 pm ET, “How to Communicate Overdraft Options Successfully.” It will be an engaging discussion with panelists as they share real-world experiences and offer insights for overcoming communication issues.


Effective and consistent communication about your overdraft service is critical for your members. It’s also important to minimize your reputational risks. However, many credit unions face a common challenge of how to ensure their employees deliver a consistent message.

When your staff has the confidence to deliver accurate information, it empowers your members to make informed decisions about services they may use.

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