Managing in the Middle: Proven Techniques to Skillful Management

September 28th, 2010 9:00 AM – 4:00 PM

 

Learn the essential competencies credit union managers must master to survive in the rapidly changing financial industry. With case studies, assessments, and group activities, this session provides the tools required to skillfully manage in today’s complex and chaotic environment. 
 
Overview
 
Management Basics
The role of emotional intelligence
Management style assessment
Style analysis
 
The Five Core Competencies
Explanation of each competency
Role each competency plays in successful management
Link competencies to management styles
 
Collaboration
Defining a collaborative work environment
Leadership responsibilities for building and sustaining a collaborative work environment
Types of teams and their purposes
 
Creative Problem Solving
Identification of three most common middle management issues
Collaborative problem solving model (OASIS)
Enlisting aid - when the problem cannot be solved in the middle of the credit union
 
Communication
Multiple methods for sending messages
Communication basics
Refinement to courageous communication
 
Coaching and Counseling
DRAW coaching model
Role of coaching, counseling and mentoring
Performance management tools and techniques
 
Conflict Management
Common sources of conflict
Different approaches to conflict (based on leadership style)
Conflict management versus conflict resolution
Stress management strategies to reduce conflict
 
Action Planning
Develop individualized action plan for ongoing application of principles learned in this session
Utilizing evaluation checkpoints
 
Summary
Review key principles
Resource list
  

Speaker

Joanne Smikle is an expert in leadership and teambuilding.   She focuses on providing useful approaches for building collaboration and skillful leadership.   
 
A consultant and popular speaker, she is the author of three books, Rules of Engagement: Timeless Tips of Team Managers; Coaching: The Lost Leadership Art; and Calamity-Free Collaboration: Making Teamwork Work! 
 
She uses market intelligence gained through research-based consultant to create training for credit unions and other organizations within the financial industry.  
 
 
 
 
 
 

Who should attend?

All credit union professionals with supervisory and/or leadership responsibility.             
 

Agenda

8:30 a.m. - Registration, networking, light breakfast
9 a.m. to 4 p.m. - Training
Lunch is included.  


 

Location

MD & DC Credit Union Association
8975 Guilford Road
Suite 190
Columbia, MD 21046-2386
United States
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